Privacy policy

Last Updated: February 19, 2026

This Privacy Policy describes how Smart Edge Robotics (“we,” “us,” or “our”) collects, uses, discloses, stores, and protects personal information when you visit our website, make a purchase, or otherwise interact with us.

By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Business Identity & Role

This website is operated by Smart Edge Robotics, a United States–based business. For purposes of applicable data protection laws, we act as the data controller, meaning we determine how and why personal information is processed.

Information We Collect

Information You Provide Directly

We collect personal information that you voluntarily provide, including when you place an order, create or access an account, contact customer support, or subscribe to emails or communications. This information may include your name, billing and shipping address, email address, phone number, order details, payment method information processed by third parties, and any messages you send to us.

Information Collected Automatically

When you browse our website, we automatically collect certain technical and usage data, including IP address, browser type and version, device and operating system information, pages viewed, referring URLs, interaction data, and date and time of access. This data is collected using cookies, pixels, log files, and similar technologies.

How We Use Your Information

We use personal information to process and fulfill orders, provide customer service, communicate about purchases and shipping, improve website functionality and security, prevent fraud and unauthorized activity, and comply with legal and regulatory obligations. Transactional communications such as order confirmations and shipping updates are sent as required. Marketing communications are sent only where permitted by law or with your consent.

Legal Basis for Processing

We process personal information based on performance of a contract, compliance with legal obligations, legitimate business interests such as fraud prevention and service improvement, and consent where required for marketing communications.

Payment Information

All payments are processed through secure third-party payment processors. We do not store or have access to your full payment card details. Payment processors handle your information in accordance with their own privacy and security policies.

Sharing & Disclosure of Information

We may share personal information with trusted third parties only as necessary to operate our business, including payment processors, shipping carriers, logistics partners, website hosting providers, analytics tools, and customer support platforms. We may also disclose information if required by law or to protect our rights, property, safety, or customers. We do not sell or rent personal information.

Cookies & Tracking Technologies

We use cookies and similar technologies for essential website functionality, analytics and performance measurement, and security and fraud prevention. You may manage or disable cookies through your browser settings, though disabling cookies may affect certain website features.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, including legal, tax, accounting, or reporting requirements. When information is no longer required, we take reasonable steps to securely delete or anonymize it.

Data Security

We implement appropriate administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights & Choices

Depending on your location and applicable law, you may have the right to access, correct, or request deletion of your personal information, restrict or object to certain processing activities, and opt out of marketing communications. Requests may be submitted using the contact information below.

California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have the right to know what categories of personal information we collect and use, request access to or deletion of your personal information, opt out of the sale or sharing of personal information, and not be discriminated against for exercising your privacy rights. We do not sell or share personal information as defined under the California Consumer Privacy Act. You may exercise your rights by contacting us directly.

Marketing Communications

If you receive marketing emails from us, you may opt out at any time by clicking the unsubscribe link included in the email or by contacting us. Transactional communications related to orders, payments, or account activity will continue as required.

Data Transfers & Storage Location

Your information may be stored and processed in the United States or by trusted service providers operating on our behalf. By using our website, you consent to such transfers and processing in accordance with this policy.

Automated Decision-Making

We do not engage in automated decision-making or profiling that produces legal or similarly significant effects on individuals.

Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected such information, we will delete it promptly.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in law, technology, or business practices. Changes apply to information collected after the Last Updated date shown above.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Email: support@smartedgerobotics.com
Phone: +1 888-851-6871

Customer Support Hours:
Monday – Friday, 9:00 AM – 5:00 PM (EST)
Closed on weekends and U.S. federal holidays.

We aim to respond to inquiries within 24 business hours, excluding weekends and U.S. public holidays.