Frequently Asked Questions

Smart Edge Robotics is the trading name used by SAMUELHYBRID ECOMMERCE LLC, the legal operator of this website. Our mailing address is 7209 Lancaster Pike, Ste 4, #3051, Hockessin, DE 19707, United States.

Email support@smartedgerobotics.com or call +1 888-851-6871. Support is available Monday–Friday, 9:00 AM–5:00 PM Eastern Time, excluding U.S. federal holidays.

After checkout, an order confirmation is sent to the email address provided. The confirmation acknowledges receipt of the order. Certain supplier-fulfilled, special-order, made-to-order, customized, imported, commercial, or freight items may still require availability, supplier, production, or delivery confirmation.

Available payment methods are displayed at checkout. Review our Payment Information page for more details. Payment availability can vary by order, device, and checkout configuration.

Cancellation or modification requests must be submitted before processing begins. Processing may begin shortly after an order is placed, so submitting a request does not guarantee approval. Special-order and supplier-fulfilled products may become non-cancellable when supplier processing, production, customization, or freight booking starts. Review our Order Cancellation page for details.

Shipping methods and charges are shown at checkout based on the selected products and destination. Storewide rates may not apply to supplier-calculated, Shopify Collective, freight, special-order, or other product-specific shipping methods. The checkout option shown for the order controls.

Delivery timing depends on the product, supplier, fulfillment location, destination, carrier, and shipping method. Review the estimate shown on the product page or at checkout. Special-order, made-to-order, imported, commercial, freight, and supplier-fulfilled items may require additional processing time.

Certain Beatbot products and accessories are fulfilled through Shopify Collective. For those products, shipping methods, charges, and available delivery estimates are calculated through Shopify Collective and shown at checkout. Storewide flat-rate, free-shipping-threshold, and general delivery estimates do not control when a supplier-calculated rate applies.

Tracking information is sent when it becomes available. You can also review our Order Tracking page or contact support with your order number.

Contact support before sending any item back. Approved returns receive written instructions identifying the authorized return method and who is responsible for return-shipping costs. Approval does not automatically include a prepaid label. Do not ship to an unapproved address.

For change-of-mind, ordering-the-wrong-item, and other non-defective returns, the customer is responsible for return-shipping costs unless written authorization states otherwise. For a verified defect, transit damage, or incorrectly shipped item, the written authorization will specify the approved return method, which may include a prepaid label, pickup, freight arrangement, reimbursement approval, or another suitable method.

The fee applies only to approved returns of non-defective items, including change-of-mind returns, ordering the wrong item, or other returns not caused by a verified product issue or fulfillment error. It is waived for verified defective, transit-damaged, and incorrectly shipped items. Refunds may still be reduced for unrelated damage, missing parts, missing packaging, or other loss in value.

ATEAGO, Gausium, and DeepBlue products are generally final sale when delivered in proper working condition. Non-defective returns or exchanges, including change of mind, are generally not accepted for those products. Verified defects, transit damage, and incorrectly shipped items are handled under the Return and Refund Policy and applicable law. Review the product-page notice before purchase.

Warranty coverage depends on the specific product and the documented terms that apply to it. Review the product description and our Warranty Information page. Manufacturer or supplier warranty support is not guaranteed unless expressly stated for the product.

Not necessarily. Some products may be supplier-confirmed, special order, made to order, or fulfilled by a third party. Availability can change before processing is completed. Review the product-page status and any message sent after checkout.

Support can help review available product information, but customers are responsible for confirming dimensions, specifications, installation requirements, site conditions, and compatibility before ordering. Manufacturer and supplier materials may be used to describe products and remain the property of their respective owners.