Order Tracking

Customers receive order and shipping updates at the email address or phone number supplied during checkout.

Order Confirmation

After an order is recorded, Shopify sends an order confirmation. This confirms receipt of the order; it is not a guarantee that every item has completed availability, payment, or shipping review.

Tracking Information

When tracking is available, it is sent after the shipment is created. Carrier systems may not display movement immediately. Orders containing multiple items may arrive in separate shipments and may have more than one tracking number.

Special-Order and Freight Products

Commercial, freight, manufacturer-fulfilled, imported, customized, or special-order products may not receive standard parcel tracking at every stage. Customer support may provide production, booking, freight, or delivery updates separately.

How to Request an Update

Email support@smartedgerobotics.com or call +1 888-851-6871. Include the order number and the purchaser’s email address. Never publish an order number or personal information in a public comment.

Delivered but Not Received

Check the delivery location, household or business recipients, building staff, and any carrier notice. Then contact the carrier and our support team promptly so the available delivery records can be reviewed.