Order Cancellation
Cancellation or modification requests must be submitted before processing begins. Processing may begin shortly after an order is placed, so submitting a request does not guarantee approval.
Requesting Cancellation or Modification
Contact support@smartedgerobotics.com as soon as possible and include your order number and requested change. A request is not approved until customer support confirms it in writing.
When Processing Begins
For supplier-fulfilled, special-order, made-to-order, customized, imported, commercial, or freight items, processing may begin when supplier processing, production, customization, or freight booking starts. Product-specific terms disclosed before purchase also apply.
After Processing or Shipment
Once processing has begun or the order has shipped, cancellation or modification may no longer be available. If cancellation is unavailable and the item is otherwise eligible for return, the Return & Refund Policy applies.
Refusing delivery does not automatically create a full refund and may result in shipping costs or other permitted deductions described in the applicable policy.
Refunds for Approved Cancellations
When a paid cancellation is approved, the refund is issued to the original payment method. The payment provider or financial institution controls how long the credit takes to appear.
Order Changes
Address, product, quantity, or shipping-method changes are not guaranteed. Contact support immediately. For security, we may require verification before making an order change.