Order Cancellation

Cancellation requests are reviewed according to the order’s processing status and product type.

Requesting Cancellation

Contact support@smartedgerobotics.com as soon as possible and include the order number. A request is not an approved cancellation until customer support confirms it in writing.

When an Order Can Be Cancelled

An order may be cancelled when it has not entered fulfillment, supplier processing, production, customization, freight booking, or shipment. We cannot guarantee cancellation after an order is submitted because processing may begin quickly.

Special-Order Products

Special-order, customized, imported, commercial, freight, or manufacturer-fulfilled items may become non-cancellable after the supplier accepts the order, production begins, or costs are committed. Product-specific terms disclosed before purchase apply.

Shipped Orders

Once an order has shipped, it cannot be cancelled. Eligible items must follow the Return & Refund Policy. Refusing delivery does not automatically create a full refund and may result in shipping or other permitted deductions described in the applicable policy.

Refunds for Approved Cancellations

When a paid cancellation is approved, the refund is issued to the original payment method. The time required for the credit to appear is controlled by the payment provider or financial institution.

Order Changes

Address, product, quantity, or shipping-method changes are not guaranteed. Contact support immediately. For security, we may require verification before making an order change.