FAQs

How long does it take for my order to ship, and when will I receive it?
Orders typically ship within 0-1 business days, although some may ship out the same day. In rare cases, shipping may take longer due to unforeseen delays. Most orders arrive within 3-5 business days, and any exceptions to this timeframe will be clearly noted on the product page. We are dedicated to ensuring fast processing and delivery times, along with unmatched customer support.

Which payment methods do you accept?
AMEX, Master Card, Visa Card, Shop Pay, Google Pay, Diners Club, Apple Pay, Discover, ELO, JCB, Union Pay.

What is your return policy?
We offer a hassle-free 30-Day Money-Back Guarantee on all items. For full details, please refer to our 30-Day Return Policy linked at the bottom of the page.

What is your cancellation policy?
You can cancel any order for a full refund before it has been shipped. If you need to cancel, please contact us immediately at support@smartedgerobotics.com. Once an order has shipped, cancellations are subject to our 30-Day Return Policy.

What if my product is damaged upon delivery?
Inspect your item(s) upon arrival, including the packaging. If you notice any damage, even to the box, make a note of it when signing for delivery. If you suspect damage but cannot inspect the package immediately, write "suspect damage" on the delivery receipt. If your item(s) arrive damaged, send photos to support@smartedgerobotics.com and we will arrange a replacement or provide compensation promptly.

How do I place an order?
To order online, click "Add to Cart" for your desired product and proceed to checkout. Enter your shipping and billing details to complete the purchase. You will receive an order confirmation immediately. For phone orders, please call us at +1 302-307-9145

How will I know when my order has shipped?
After placing your order, you will receive a confirmation email with your order details. Once the item ships, you will receive a follow-up email containing a tracking number. If an item is out of stock, we will notify you via email or phone within one business day.

Will I receive an order confirmation via email?
Yes, an order confirmation will be sent to the email address provided at checkout. We recommend saving this email for your records. Ensure your email address is entered correctly to avoid missing important updates.

Do you charge sales tax?
No, we do not charge sales tax in Delaware, as Delaware does not impose a state sales tax. This can result in significant savings compared to ordering elsewhere.

Can I change my order?
Yes, orders can be modified before they are shipped. To request changes, email us at support@smartedgerobotics.com, If there is a price difference, we will credit your card or send a custom invoice for additional charges. For urgent inquiries, contact us via email or call +1 302-307-9145

We’re here to assist you every step of the way!

Contact Information

Phone: +1 302-307-9145
Trade Name: Smart Edge Robotics
Registered Business Name: Samuelhybrid Ecommerce LLC
Entity Number: 10013150
Email: support@smartedgerobotics.com
Business Hours: Monday to Friday: 9:00 AM to 6:00 PM EST
Address: 7209 Lancaster Pike Ste 4 #3051 Hockessin, Delaware 19707, United States